Student Services
Welcome to the Student Services Center!
The Student Services Department consists of Academic and International Student Advisors. We work with every student to orient them to the University and help them understand policies and procedures. Among other services, Academic Advisors assist students in developing and achieving academic goals, accessing student success resources, facilitating Faculty outreach, addressing registration questions, and providing tutoring services.
Our goal is to guide students successfully through their program and provide the support they need along the way. We encourage students to reach out as soon as questions arise. Common areas where we can assist include:
- Utilizing and accessing student success resources
- Helping you understand policies and procedures
- Assisting with Professor Outreach
- Future registration questions
- Course Withdrawals/ Leave of Absence Requests
- One-on-one advising
- New Student Onboarding
- File Complaints/Grievances
We encourage students to first contact professors for any course-specific questions. Advisors will collaborate closely with professors and periodically check in with students to ensure continued academic success.
Please do not hesitate to contact us for any questions or concerns. The Student Services department is available between 8:00 a.m. and 5:00 p.m. Pacific Standard Time (PST). You can email us at studentservices@usuniversity.edu or call 855-255-5200 to set up an appointment.
Students mustparticipate in the classroom by the 7th day of the session (the first day of class is Tuesday).
- Students who do not participate in the classroom by 11:59 pm PT on the seventh day of class, may be dropped from the course and/or administratively withdrawn from the University
- If at any time after the first week's participation in class, a student is absent from the university for 14 consecutive calendar days, they will be withdrawn from the course and/or administratively withdrawn from the university.
What qualifies as online participation?
- Submission of a gradable assignment, such as a paper
- Participation in a gradable online discussion
Please note, logging into the classroom or engaging in lectures and meetings does not count as participation.
Students who need to withdraw from a current course(s) can do so through the student portal. The Course Withdrawal form is located on the student portal home page under the Forms tab in the left-hand column.
Please refer to the Registration page for additional information regarding prerequisite and corequisite requirements. Before making any changes to their schedules, students should consult with their academic advisor and student financial planner to understand any academic and financial implications. For more information, please refer to the Cancellation and Refund Policy and Grading System.
Student Finance Department
Main: 855-313-0885, Option 4
studentfinance@usuniversity.edu
Students wishing to withdraw from their current program can submit their request through the student portal. The Program Withdrawal form can be found on the student portal home page under the Forms tab in the left-hand column.
It is recommended that students reach out to their academic advisor and student finance planner before withdrawing from a program to fully understand any potential financial impacts.
United States University
Student Finance Department
Main: 855-313-0885, Option 4
studentfinance@usuniversity.edu
For technical issues related to resetting your university email, please contact Student Services at studentservices@usuniversity.edu.
Please note grade appeals are adjudicated during the course session. For any grading issues or concerns, students should communicate directly with their professor. Once the final grade the course is posted, and students believe there has been an error in grade calculation or an inconsistent application of grading criteria, students may submit a Grade Appeal Form following the Grade Appeal Policy.
(Following successful completion of the form, you will receive a confirmation email with information on processing times)
Student Academic Progress (SAP) - PLEASE UPDATE TITLE TO SATISFACTORY ACADEMIC PROGRESS